ServiceNow | ITSM Implementation Specialist - USA Federal Government

SNS-4041 | Perm & Contract | Availability: Immediate

The candidate is a highly experienced IT leader with over a decade of expertise in global service desk operations, quality assurance, and customer experience, making them an exceptional choice for senior roles. Their standout achievement includes building a comprehensive QA programme from scratch, significantly enhancing service quality and compliance. They possess advanced skills in ServiceNow reporting and dashboards, providing executive-level insights into KPIs such as CSAT, SLA adherence, and call handle time. With proven leadership of cross-functional teams and a strong track record of process improvements, the candidate consistently delivers measurable results that elevate service performance and customer satisfaction.

Featured Case Studies

• Reducing Mission Partner Costs (ITSM - USA Federal Govt)
• Customer Experience Feedback Automation (ITSM - USA Federal Govt)

• Monthly Metric Reporting Automation (ITSM - USA Federal Govt)

Spotlight Score: 7.5 | Click here to download