Calling all ServiceNow Business Analysts, UK (remote)
We're on the lookout for talented ServiceNow Business Analysts to join our ever-growing talent pool. If you're passionate about bridging the gap between business needs and technical solutions, we want to hear from you!
What You'll Bring to the Table:
- Analytical Skills: You can analyse business processes and identify areas for improvement, including data analysis and process modelling.
- Great Communicator: You have strong verbal and written communication skills to convey technical information to non-technical stakeholders and gather requirements.
- Tech Savvy: You're familiar with the ServiceNow platform and its capabilities. Knowledge of scripting languages like JavaScript is a plus.
- Problem Solver: You can troubleshoot issues and develop effective solutions to meet business needs.
- Project Management: You have skills in managing projects, including planning, execution, and monitoring.
- Collaborative: You work closely with IT teams, stakeholders, and other departments to ensure alignment and successful project outcomes.
What You'll Do:
- Gather Requirements: Collaborate with stakeholders to understand business processes and gather detailed requirements for ServiceNow implementations.
- Design & Optimise Processes: Design and optimise workflows to improve efficiency and effectiveness within the ServiceNow platform.
- Configure Systems: Configure ServiceNow applications to align with business needs and ensure seamless integration with other systems.
- Document Everything: Create and maintain documentation, including process flows, user guides, and technical specifications.
- Test & Validate: Conduct testing to ensure that ServiceNow solutions meet business requirements and are free of defects.
- Train & Support Users: Provide training and support to end-users to ensure they can effectively use the ServiceNow platform.
- Continuous Improvement: Identify opportunities for automation and continuous improvement within the ServiceNow environment.
Your Experience:
- Hands-On ServiceNow Experience: Practical experience working with the ServiceNow platform, including configuration, customisation, and administration.
- Requirements Gathering: Experience in gathering and documenting business requirements.
- Process Design & Optimisation: Experience in designing and optimising business processes.
- Project Management: Experience in managing IT projects, including planning, execution, and monitoring.
- User Support & Training: Experience in providing user support and training.
Certifications That Impress:
- Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- Certified Implementation Specialist (CIS)
- Certified Business Analysis Professional (CBAP)
- PMI Professional in Business Analysis (PMI-PBA)
- ITIL Foundation
- Lean Six Sigma
If this sounds like you, we'd love to have you in our talent pool! Join us and be part of a community that's shaping the future of ServiceNow solutions. 🚀